Refund policy

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wicksandchians@outlook.com

What if my items are faulty or damaged?

If you believe your items are damaged please contact our customer care team as soon as possible with your order number and images of the products you believe are not fit for purpose. The team will then be able to evaluate the issue and advise on further action. 

In some cases, we will not require you to send the items back to us and a full refund will be issued, however, in the case of products being faulty but not damaged- for example, if you believe you have been sent the wrong fragrance-  we may ask you to return the item to us to be assessed. If this is the case, a returns label will be issued to you and a replacement product or refund may be granted.